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Whether you have a question regarding a FiftyThree product or are making a return, you can reach out to us here.

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If you purchased Pencil from our website, the emails you received from us at the time of your order will contain the Order Number.

The Serial Number can be found on the original packaging and also in the Paper app when Pencil is connected. See details.


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"Where can I find the serial number?"

The serial number for each Pencil can be found on the original packaging. You will find it below the barcode as shown here.Pencil packaging barcode example.

You may also find the serial number in the Paper app. Go to the FiftyThree menu and select "Pencil". If not already connected, press the Pencil tip firmly down on that icon and hold for about three seconds.Paper app serial number screenshot.

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